PRODUCT HAS BROKEN: PLEASE REPAIR

[DATE, ex. Wednesday, June 11, 1998]

[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]

Dear [NAME, ex. John Smith],

Enclosed, please find [PRODUCT(S), ex. your A45 compressor], which we purchased on [DATE, ex. June 1, 1998] (a copy of the sales receipt is enclosed). After limited use, I’m afraid that it has unexpectedly failed. [STATE NATURE OF MALFUNCTION(S), ex. Although the compressor does begin to operate upon starting, it ceases operation within five minutes and emits mass amounts of smoke.]

Since I know of your good reputation for customer satisfaction, I am confident you will repair the item{s} for me or issue me a replacement, as you deem necessary.

Please contact me at XXX-XXXX if there are any concerns.

Sincerely,

[YOUR NAME, ex. Jill Jones]

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