REJECTION OF SHIPMENT DUE TO BAD QUALITY: PLEASE RE-SHIP

[DATE, ex. Wednesday, June 11, 1998]

[NAME, COMPANY AND ADDRESS, ex.
John Smith
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]

Dear [NAME, ex. John Smith],

I have just received your shipment of [PRODUCT(S), ex. 100 sheets of 8×5 drywall], which we ordered on [DATE, ex. June 1, 1998] (a copy of the sales receipt is enclosed). Since I know of your reputation for quality, I was surprised to find that [STATE NATURE OF BAD QUALITY, ex. a good portion of the shipment was cracked]. Nonetheless, I am certain that you will be pleased to re-ship our order. [STATE WHAT WILL OR HAS BEEN DONE WITH CURRENT SHIPMENT, ex. Your trucks have taken the original shipment back to your premises.]

Sincerely,

[YOUR NAME, ex. Jill Jones]

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